Support Agent - Swedish Native

Job description

We are looking for a Support Agent (Swedish Native) to join our Contact Center team in our Amsterdam office. As a Contact Center Agent, you answer questions from our Swedish customers about the Nmbrs® software. You are the person on the inside that makes sure they don't feel lost in a sea of what Nmbrs® has to offer.

Who we are

Nmbrs is a tight-knit family full of hard-working, passionate and dedicated professionals.

We develop a cutting-edge SaaS (Software-as-a-Service) that provides our customers with the efficiency and control they need to give their employees the best possible HR and payroll services.

Job responsibilities

You will be part of the Contact Center team, consisting of a group of 14 enthusiastic young people! This team helps our customers with their questions about Nmbrs® software. You will keep an eye on incoming emails and calls and make sure customers get the answer they need.

In this team, you will:

  • Handle the non-technical and technical questions from our Swedish customers (1st line and 2nd line of Support);
  • Find the best solution to our customers by using our Knowledge Base, research on your own and consulting our in-house experts;
  • Connect and escalate internally with several teams to make sure the customer receives the best service possible;
  • Help to improve the empowerment of our customers, by helping to build our self-service support (Knowledge Base, in-app support).


Don't worry if you don't know anything about payroll or HR yet! That isn’t the case for most people. During your first month at Nmbrs®, you will be assisted by a buddy. In this onboarding period, you learn all the ins and outs about our product. Workshops are also given throughout the year by experienced colleagues to increase the knowledge of support staff.


Tools: Kaizo, Talkdesk, Zendesk, WalkMe and Jira

Annual salary gross range: €29.800-€33.700


Requirements

  • Speak Swedish as a native or bilingual language;
  • Fluent in English;
  • Higher Education in Business Administration, HRM or similar Business areas;
  • Have up to 1 year of work experience after ending studies;
  • Have experience in customer-related functions is a nice-to-have;
  • Are empathetic, patient and have strong communication skills;
  • Have a problem-solving mindset;
  • Are enthusiastic about answering phone calls and helping customers;
  • Like to work together towards a common goal and able to work independently;
  • Are available full-time.